Technical Support

At about 7:30 PM last night, I was playing with my MiniDisc recorder. I had to call Sony technical support because the battery recharging wasn’t working right. I had to answer a bunch of questions from the automated service, and when it finally decided to connect me to an agent, I got a message kind of like this:

“Thank you for calling Sony, your call will be answered in approximately 36 minutes.”

The “36 minutes” was the actual estimated time they gave me. Is it just me, or does this sound like they might be lacking in customer service?